1. Fixed concierge fee and shipping
The concierge fee is fixed per order and is not prorated or reduced for an individual stockout.
Cancellation & refund policy
What happens when a purchase changes or fails.
This is the current MVP cancellation, refund, pickup, and no-show policy. It applies to a confirmed paid order only after public payment is enabled.
Launch status: payment, legal review, business details, exact pickup slots, and the applicable consumer-protection structure are not yet confirmed. They will be finalized and published before launch. Payment is currently disabled.
Refunds
2. Partial procurement or inspection failure
A stockout or inspection failure for one item is treated as a failure for that item.
3. Full failure
If the full order cannot be procured or delivered, the full paid order is refunded.
4. Customer cancellation and returns
A customer cancellation within 24 hours after payment receives a full refund.
5. No-show and storage
A no-show order is stored free for 7 days from the appointment time.
6. Pickup verification
At pickup, the customer name and the one-time pickup code sent by email are checked.
7. Unconfirmed launch details
The exact pickup location and other launch details are still to be confirmed and published before launch.